Accessibility Statement
BCU is committed to making banking accessible to everyone, including members with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across our website and app.
Our commitment
We believe access to finance is a right, not a privilege. We design and test our products so that members using assistive technologies can complete every core task independently.
What we do
We use semantic structure, sufficient colour contrast, keyboard-navigable controls, and descriptive labels for interactive elements. New features are reviewed against accessibility criteria before release.
Our support channels include phone and in-branch assistance for members who prefer non-digital help.
Known limitations
Some older statements and third-party content may not yet fully meet our standards. We are actively working to remediate these and welcome reports of any barriers you encounter.
Give us feedback
If you experience any difficulty accessing our services, please contact accessibility@bcu.ng or call our 24/7 helpline. We treat accessibility issues as a priority and will work with you to find an alternative.