Help centre

How can we help?

Account & onboarding

Opening, KYC tiers, profile

Deposits & withdrawals

Funding, limits, transfers

Loans & credit

Eligibility, rates, repayment

Security & access

Passwords, 2FA, fraud

Frequently asked

8 articles

How do I open a BCU account?

Tap “Join BCU”, complete the digital sign-up, and verify your identity. Tier 1 access is instant; higher tiers unlock once you submit additional KYC documents for review.Account & onboarding

What are KYC tiers and why do they matter?

How do I fund my account?

Why is my withdrawal showing as pending?

Am I eligible for a loan?

How is my loan interest calculated?

I’ve forgotten my password — what do I do?

How do I report a suspicious transaction?

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+234 700 000 0000

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